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Effective 22 September 2026. This page describes the general cancellation and refund approach for paid Zexomarin services.
Submitting an enquiry through the public website does not involve payment. If Zexomarin proposes a paid product discovery, engineering engagement, workshop or advisory project, the scope, price, payment schedule, timing and tailored cancellation conditions will be provided in writing before you accept. You may decide not to proceed before an agreement is confirmed.
If a confirmed working session needs to move, provide notice as soon as reasonably possible through the Contact route. With at least 48 hours’ notice, Zexomarin will normally seek an alternative time, subject to availability and the existing project rhythm. Repeated rescheduling may require the work to be reset or re-scoped so preparation continues to serve a useful purpose.
For less than 48 hours’ notice, the relevant written agreement, preparation already undertaken and the circumstances will be considered. A late cancellation or missed confirmed session may be charged where reserved work time cannot be redeployed. A signed project agreement takes precedence over this general policy.
If Zexomarin cancels a confirmed paid session and no suitable alternative can be agreed, payment for the unused portion will normally be refunded. If work materially differs from written scope, raise the concern promptly so it can be reviewed against the relevant project materials. Refunds cannot be based on a particular business, platform or product outcome because engineering reduces uncertainty rather than guaranteeing a result.
Use the Contact link with the arrangement date, name used in the agreement and a brief explanation. Do not send payment information, credentials or confidential product material through the public form. Zexomarin will respond with an appropriate next step.